Term and Conditions

1. Introduction

Welcome to TYR Swimming Gear (www.tyrswimminggear.com). These Terms and Conditions govern your use of our website and purchases of our high-performance swimwear and equipment. By accessing our site and making purchases, you agree to these terms.

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website and services are available to users who are at least 18 years old or accessing with parental/guardian consent. We reserve the right to refuse service to anyone at our discretion.

2.2 Intellectual Property Rights

All content on this website (text, graphics, logos, images, etc.) is the property of TYR or its licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our high-performance swimwear, accessories, and equipment. However, colors may vary slightly due to monitor settings, and product specifications may change as we continually improve our offerings.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3.3 Non-Returnable Items

For hygiene and performance integrity, we cannot accept returns on:

• Competition Swimwear (due to strict fit requirements and hygiene considerations)
• Goggles (unless defective, for health protection reasons)
• Personalized/customized items

4. Ordering and Payment

4.1 Order Process

When you place an order, you will receive an order confirmation via email. This constitutes our acceptance of your order and forms a binding contract.

4.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you employ.

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

5.2 Shipping Options

Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment (recommended for time-sensitive orders)

Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment (best for non-urgent orders)

5.3 International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes. Please mark packages as “Returned Goods” when sending items back to avoid additional charges.

5.4 Delivery Issues

If your package is lost or damaged in transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items. All returns must meet the following conditions:

• In original condition (unworn, unwashed, with tags attached)
• In original packaging (including protective liners for goggles/fins)
• Accompanied by proof of purchase

6.2 Return Process

1. Initiate Your Return: Email [email protected] within 15 days of delivery with your order number and reason for return.
2. Complete Return Form: We’ll email you a return form to complete.
3. Package Your Item: Securely repackage using original packaging with all tags and accessories.
4. Ship Your Return: Send to: TYR Returns, 2736 E Divisadero St, Fresno, US 93721

Note: Return shipping costs are the customer’s responsibility unless the item is defective.

6.3 Exchange Process

For size exchanges on eligible apparel:

• Follow the standard return process above
• Clearly indicate “EXCHANGE” and your desired size on the return form
• We’ll ship your new item once the return is processed (standard shipping rates apply)

6.4 Refund Information

Once we receive and inspect your return (typically within 3-5 business days):

• Timeline: Refunds process within 5 business days, then require 3-10 business days to appear in your account depending on your financial institution.
• Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

7. Performance Guarantee

If you receive a defective item (manufacturer flaws in swimwear, gear, or accessories), we’ll cover return shipping and expedite your replacement. Contact us immediately at [email protected] with photos of the issue.

8. User Responsibilities

• Provide accurate and complete information when creating an account or placing an order
• Ensure your payment method has sufficient funds
• Inspect products upon delivery and report any issues within 48 hours
• Follow care instructions for swimwear and equipment to maintain performance integrity
• Comply with all applicable laws and regulations regarding use of our products

9. Limitation of Liability

TYR shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our products or services

Our total liability for any claim related to these terms or our products shall not exceed the amount you paid for the product in question.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions or any other inquiries, please contact our customer service team at:

Email: [email protected]
Address: TYR Swimming Gear, 2736 E Divisadero St, Fresno, US 93721