At TYR, we stand behind our high-performance swimwear and equipment just as we stand with competitive swimmers worldwide. If your purchase doesn’t meet your expectations, our streamlined returns process ensures you’re back in the water quickly.

Our Return Commitment

We accept returns within 15 days of delivery for most items. All returned merchandise must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging (including any protective liners for goggles or fins)
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and performance integrity reasons, we cannot accept returns on:

  • Competition Swimwear (due to strict fit requirements and hygiene considerations)
  • Goggles (unless defective, for health protection reasons)
  • Personalized/customized items

Step-by-Step Return Process

  1. Initiate Your Return
    Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Complete the Return Form
    We’ll send you a return form to complete (see template below for reference).
  3. Package Your Item
    Securely repackage using original packaging. Include all original tags and accessories.
  4. Ship Your Return
    Send to: TYR Returns, 2736 E Divisadero St, Fresno, US 93721
    Note: Return shipping costs are the customer’s responsibility unless the item is defective.
  5. Receive Your Refund
    Processing begins once we receive and inspect your return (see refund timeline below).

Exchange Process

For size exchanges on eligible apparel:

  1. Follow the standard return process above
  2. Clearly indicate “EXCHANGE” and your desired size on the return form
  3. We’ll ship your new item once the return is processed (standard shipping rates apply)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear TYR Customer Service,

I would like to request a return for my recent purchase (Order #[Your Order Number] placed on [Date]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify – Size, Defect, etc.]
Preferred resolution: [Refund / Exchange for Size: ]

Please send the return form and any additional instructions.

Sincerely,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 3-5 business days):

  • Timeline: Refunds process within 5 business days, then require 3-10 business days to appear in your account depending on your financial institution.
  • Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the U.S.:

  • Return shipping costs and any customs fees are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Allow extra processing time for international shipments

Performance Guarantee

If you receive a defective item (manufacturer flaws in swimwear, gear, or accessories), we’ll cover return shipping and expedite your replacement. Contact us immediately at [email protected] with photos of the issue.

For any questions about our returns policy, our customer service team—comprised of former competitive swimmers—is ready to assist at [email protected].

Last Updated: [Insert Date]